FAQ

 

Operations
How do I add to the shopping cart?
How do I know my item has been added to the shopping cart?
How do I get to the checkout?
How do I edit my items?
How do I check the shipping cost on my items?
Order Status
How do I know my order has been received?
How do I track my order?
My order never arrived.
An item is missing from my shipment. 
How do I cancel my order?
My Account
How do I create an account?
I forgot my password.
  How do you secure my credit card data?
Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?

Guarantees
Price
Privacy Policy

Security

Returns

Pricing and Billing
I have a question on my charges.
I need a tax invoice.
When will my credit card be charged?


 
Buyer's Guide
How do I find my product?

Additional Support
How do I contact you?

Do you offer a gift-wrapping service?


How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket on the left side column of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket on the left side column of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?

We charge shipping by weight. First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in the right-hand side column of our online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is sent to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please double-check your email address is correct as this is sometimes the only way we have to contact you.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
You can reach us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please email us asap via the "contact us" page if your order is incomplete or incorrect.
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How do I cancel my order?
You can cancel your order by emailing us at sales@aussiekidssoftware.com.au

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How do I create an account?
In the bottom right side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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How do you secure my credit card details?
We do not keep your credit card details, they are deleted from our system the moment your order is marked as paid. Printouts of orders are shredded on completion of your order. 
Our shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in your internet browser.

Do you ship to my country?
To find out if we ship to your country, first put an item in your basket and locate the shopping cart on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you. If we have left yours out, please email us from the link on our home page to let us know, and we can add it in.
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What are my payment choices?
Australian order payment options are listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. The default method is Credit Card (Mastercard or Visa) but we also accept payment into our Commonwealth Bank business account, cheques (subject to clearance of 5 business days) and Australia Post money orders.

Orders over $300 paid for by credit card have to have a scan of the front & back of the credit card & photo ID of the credit card holder (ie drivers licence) faxed or emailed to us prior to the card being charged & your order despatched. We apologise for the inconvenience but this is thanks to numerous fraudulent transactions. To avoid this, clients can deposit into our Commonwealth business bank account. 

International (outside Australia) orders can only be paid by credit card (Mastercard or Visa). Paypal is available on request only and incurs a surcharge of 3% plus $0.50AUD. 

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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket on the top left side column of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart.  We ship within 2-3 business days of cleared payment. We use Australia Post's eParcel system to ship our orders, so if there is industrial action this will affect delivery times. 
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Price
All prices shown in our shopping cart are guaranteed to be fair and accurate in our industry market.  They will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website. For more information please see www.aussiekidssoftware.com.au/g/26652/about-us.html
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in your internet browser.
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Returns

Faulty items will be exchanged or may be refunded if no longer being held in stock.  Return postage for testing will be at the customer's expense. All returns must be received in resaleable condition.  If a product tests faulty a full refund including return postage will be issued. If a product is found to not be faulty and it is a computer-specific conflict, any refund issued will not include postage & handling incurred either in the original order or on return.

It is the buyer's responsibility to check the system requirements of their purchases. If your specific operating system is not mentioned please do not assume it will work. For example, if a product says XP, it does not necessarily work on Vista, but you can email us to test it for you prior to purchasing. Although happy to exchange products, return postage will be at the buyer's expense. An additional postage & handling charge will apply for the replacement products also, so please read each item system requirements thoroughly prior to purchasing. For help in determining which operating system you are running on your computer, you can contact us.

I have a question on my charges.
Please email us if you have any questions regarding your order.
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I need a tax invoice
When your order is shipped you will receive an emailed Tax Invoice which you should print or save for your records. 
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When will my credit card be charged?
Credit card processing occurs on the same or following working day.  

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How do I find my product?
There are 4 ways to find the item you are looking for. 1) Browse through the store categories. 2) Use the search tool to find the item through keywords (eg reading). 3) Browse by brand (eg The Learning Company). 4) Browse by character
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How do I contact you?
Via the "contact us" page located in the storefront. We prefer contact by email.
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 Do you offer a gift-wrapping service?

Yes, gift-wrapping is available. Please search for the words gift wrap & add the correct number to your cart AFTER contacting us to check how many gift bags are required if your order is more than one item. NB: If it's around the holidays please advise the type of gift bag required - ie Birthday or Christmas.

Printed computer greeting cards are provided FREE of charge on request, so please provide us with a personalised message in the comments section of your order.

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Aussie Kids Software offers great range of educational software and software for kids including childrens educational software and childrens software.