How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket on the left side column of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket on the left side column of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?

We charge shipping by weight which we believe to be the fairest system for all. First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase. We manually review every order as it is possible to send some orders in prepaid satchels for a considerable saving, particularly to distant states such as W.A. You will receive an email advising that we have recalculated your postage & a manual tax invoice when your payment has cleared in our account.
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How do I know my order has been received?
Once an order is sent to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please double-check your email address is correct as this is sometimes the only way we have to contact you.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
You can reach us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please email us asap via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please email us via the "contact us" page.
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How do I create an account?
In the bottom right side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first put an item in your basket and locate the shopping cart on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you. If we have left yours out, please email us from the link on our home page to let us know, and we can add it in.
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What are my payment choices?
Australian order payment options are listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. The default method is Credit Card (Mastercard or Visa) but we also accept payment into our Commonwealth Bank business account, cheques (subject to clearance of 5 business days) and Australia Post money orders.

International (outside Australia) orders can only be paid by credit card (Mastercard or Visa). Paypal is available on request only and incurs a surcharge of 3% plus $0.50AUD.  International money transfers (from your bank to ours) can be pre-approved but attract an $11AUD additional fee, which is what our bank charges us to accept your payment.  Email us for our banking details including Swift Code.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket on the top left side column of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart.  We ship within 1-2 business days of cleared payment for Express Post and 2-3 business days for Regular Post. We use Australia Post to ship our orders, so if there is industrial action this will affect delivery times.   Please note that each order is reviewed to see if we can send it for you for a better price, something the website is unable to automatically do.  If paying by a means other than credit card, please email us prior to transferring funds to see if we can do a better price. -Top-

Price
All prices shown in our shopping cart are guaranteed to be fair and accurate in our industry market.  They will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website. 
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in your internet browser.
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Returns

Faulty items will be exchanged or may be refunded if no longer being held in stock.  Return postage for testing will be at the customer's expense. All returns must be received within 7 days of their receipt by the customer.  If a product tests faulty a full refund including return postage will be issued. If a product is found to not be faulty and it is a computer-specific conflict, any refund issued will not include postage & handling incurred either in the original order or on return.

It is the buyer's responsibility to check the system requirements of their purchases. If your specific operating system is not mentioned please do not assume it will work. For example, if a product says XP, it does not necessarily work on Vista, but you can email us to test it for you prior to purchasing. Although happy to exchange products, return postage will be at the buyer's expense. An additional postage & handling charge will apply for the replacement products also, so please read each item system requirements thoroughly prior to purchasing. For help in determining which operating system you are running on your computer, you can contact us.

I have a question on my charges.
Please email us if you have any questions regarding your order.
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I need a tax invoice
When your order is shipped you will receive an emailed Tax Invoice which you should print or save for your records.  At this stage we are not registered for GST (we are below the threshhold) so you are not charged it.
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When will my credit card be charged?
Credit card processing occurs on the same or following working day.  

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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the store categories. 2) Use the search tool to find the item through keywords (eg reading). 3) Browse by brand (eg The Learning Company).
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How do I contact you?
Via the "contact us" page located in the storefront. We prefer contact by email.
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 Do you offer a gift-wrapping service?

Yes, gift-wrapping is available at the rate of $1 per sheet of wrapping paper or small gift bag required. Please search for the words gift wrap & add the correct number to your cart AFTER contacting us to check how many sheets are needed (only required if it's more than one product obviously). Sheets are not overly large (hence the low cost), so unless you are certain please contact us first. NB: If it's around the holidays please advise the type of wrapping paper required - ie Birthday or Christmas.

Printed computer greeting cards are provided FREE of charge on request, so please provide us with a personalised message in the comments section of your order.

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